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Remind customers of their responsibilities

One of our favourite customers has recently had a problem that is interesting to highlight for others in the industry.

They erected a marquee for a client and left it well strapped down. The client then in all their wisdom decided to ‘borrow’ most of the tie downs to anchor down their own gazebos as strong winds were forecast. Lo and behold the strong winds caused damage to the main marquee exactly where the tie downs had been removed.

This is an incredibly rare occurrence, I can think of only one similar incident happening in all my time of marquee hiring so there’s no need to be too concerned but it would be sensible to take precautions.

Essentially you need to ensure the customer is aware of their responsibilities and obligations, for example:

  • ensuring no part of the marquee is dismantled (partially or otherwise), this includes tie downs but also wires or cross-braces on larger marquees
  • not to leave indoor furniture outside -chairs with seat pads and/or covers are often carried outside by guests but not returned at the end of the event leaving them open to rain overnight
  • marquees should be closed up overnight or in strong winds
  • no electrical equipment should be tampered with including any temporary earth rods (used with generators etc)

Ideally have a form that is signed just to cover yourself if anything did happen.

Thanks for reading

Spencer

What our customers are saying...

"Thank you so much – We’ve been using the marquee and enjoying taking our lunch breaks in the sheltered outdoor space which it has created for us & we thought you’d like a couple of pictures 😊"

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– Dorking Hospital

"The marquee we purchased from you has been a real 'game changer'... it has meant we can be outside in the rain and the sun! The children love it and it has totally transformed our workload as staff."

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– Tiger Cubs Preschool

"Fantastic service, great carpet, helped make a really successful 21st for my daughter. Many thanks!"

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– Sue Collier

"This marquee served us VERY well for over 5 years, erected as per the pics. We are up high in Hindhead and always suffer dreadful winds – the marquee never complained once!"

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– Chris Orthodoxou

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