Out of hours marquee cover is a nice selling point to offer customers, especially weddings. The downside to that is you have to man an out of hours number.
Whilst the most important thing to emphasis to customers is that their marquee will meet their expectations everyone realises that problems can occur. Offering customers a number to contact you on out of hours is always received well.
But… that kind of means you can’t go out drinking on a Saturday night in case you have to drive to one of your jobs.
My solution? Take it in turns with someone who works for you to give yourself a break. Rotating it between 2,3 or 4 of you makes life a lot easier and manageable.
I don’t want to overplay this, getting called out happens very very rarely. At our peak we were doing say 10 weddings per weekend, over the course of a year I’d guess we were called out around 6 times. 6 times a year really isn’t that many considering the scale of the operation.
From memory I’d guess these are the common reasons for getting a call out together with percentages for each:
- 80% Fault with the power. Generally someone else’s equipment, be it a faulty earth that keeps tripping your RCD or they’ve just overloaded your power leads so a fuse needs changing.
- 15% Heating. The most common reason is they’ve run out of fuel. Always make sure you leave plenty of gas/diesel and specify in your original quotation that any heater includes a minimum of 12 hours fuel (that way you’re covered if they use it for 3 evenings beforehand)
- 5% Leaking. As long as you use good quality marquees (like our DIY Marquees!!) then this will happen very very rarely. Very very few call outs were for genuine leaks, mainly it was just severe condensation from uncovered grass or plants incorporated inside the marquee.
Finally as anyone who’s tried to phone my mobile out of hours will have learnt we don’t offer any call out facility. If you need an answer urgently then email me as I try to check that regularly, otherwise weekends and evenings are for my daughters 🙂
Thanks for reading, I’m off on holiday next week so if you need anything speak to my Dad, Rich or Mary or whoever else fancies picking up the office phone..
There are times when you have to put a marquee up and the customer isn’t around for whatever reason, my advice is to be very careful and have an accurate diagram or get the customer to mark out where it’s going.
I remember I attended one wedding we did where the groom turned round halfway during the evening and told me the marquee was in the wrong position. What can you do at that point other than apologise?
It turned out he wanted a different layout but failed to pass that on to us until half way through his wedding, we just put it up as the original plan.
Sometimes people can’t be there when you put up the marquee, the ideal would be they mark out where they want the marquee but if not get a very very clear diagram. Instructions given over the phone (“near the hedge” etc) can only go wrong. I’d also be tempted to put a line in your terms and conditions saying if you have to go back and move the marquee there would be a charge just to cover yourself.
Thanks for reading
What’s the difference between party tents and marquees?
In a word, nothing. Well that was a short blog..
One of our customers met a rival recently who tried to tell him he wasn’t hiring marquees he was hiring party tents in what was obviously meant as an insult. This leads to two points of discussion:
1. When you meet a competitor there’s generally one of two reactions – either comraderie (we’re both in the same game) or one upmanship (we’re faster than you, our marquees are bigger than yours, our van’s shinier than your van..)
2. Is calling a commercial grade marquee a party tent an insult? Not really, most of the rest of the world don’t use the term ‘marquee’ they refer to all structures as party tents including ones 30m wide. The only countries that regularly use the term ‘marquee’ are the UK, Ireland, Australia and NZ to my knowledge.
You imagine that the rival in question above uses the over-engineered aluminium frame marquees for his 6m, so what’s your response?
You could try explaining the business sense of using our marquees, you could ask him as he pays over the odds for his 6m marquees does he also use a diamond-encrusted hammer to do his matting? Personally I wouldn’t do either, what’s the point in educating him? All he’s then going to do is copy you and buy our marquees -let him use the more expensive ones while you have the higher return on investment.
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Strong marquee framework
We often get asked exactly how strong is the framework on our marquees? We don’t often get asked what we get up to when we’re bored, but the answer to both is shown below:
That’s the middle section of one bay of a DIY Marquee
We’re getting rid of some old stock where the boxes have been damaged or the roofs have been repaired, they’re listed on Curlews second hand marquees website. If you’re not already on their mailing list sign up now! It’s the place to go for second hand kit.
I’ve mentioned before that if you’re connecting a marquee up to a house it’s a LOT easier if you can orientate the marquee so you have the flat gable end up against the doors opening inwards. This avoids the need for guttering and there aren’t any eaves rails along the gable to obstruct the door.
I was reminded of a possible problem with this while speaking to a marquee hirer last week (apologies, I forget who -I have a terrible memory).
People often fit floodlights above back doors. People often forget they have a marquee outside when turning on said floodlights (or don’t notice it’s been switched on). This is not good.
Whilst any good quality marquee will be flame retardant it doesn’t stop the floodlight melting a scorched hole in your gable meaning an expensive repair or replacement (and a nasty smelling marquee).
Check for floodlights, put a sticker on the light switch inside the house so the customer remembers.
Thanks for reading.
On Saturday I left my young family to come in to work, it’s not something I make a habit of doing but someone wanted to discuss setting up their own marquee hire business so you make the effort to help out.
Imagine my joy when they didn’t turn up or phone to say they weren’t coming in 🙁
Now bare with me, this isn’t just another one of my rants 😉
Chances are if you go out visiting people then at some stage you will turn up and they’ll have forgotten and/or won’t be in. It’s very frustrating but don’t lose the business by reacting badly – leaving a note through the door saying ‘I turned up but you couldn’t be bothered!’ might not win you much future business. Phoning the customer up soon after apologising that you obviously had the time wrong and please can we make an appointment at a different time might mean you still get the job (if they have a conscience you’ll have a headstart on anyone else at least).
Thanks for reading.
Last week we put up a 6mx6m DIY Marquee for the pub at the back of our factory, it’s going to stay up all summer so if anyone wants to view a marquee feel free to go round any time with or without us. People who have visited our factory will know we don’t work in the lap of luxury here (our desks are fitted in around the stock not the other way round), we don’t have a nice showroom. So having a marquee at the back of us is very useful. Hopefully we’ll get time to fit a marquee lining but there never seems enough hours in the day.
Incidentally it took us 55 minutes to erect but we reckon if we weren’t explaining to the people watching and ran a bit we could get it down to 45mins.
Isn’t it sad I have to protect/ruin our photos by adding our website address? If you’ve got a website with lots of photos then I’m afraid you should do too. To give you an idea in the last 4 weeks I’ve been informed of:
- four different people stealing our photos
- two incidents of attempting to steal our marquee planning tool
- one incident of a competitor copying our instructions!
Copying our designs I can understand, just because we were the first people to offer this style of marquee with 500gsm PVC, linings, groundbars included etc doesn’t mean no one else can do it.
It’s always flattering having people copying you but I (understandably) draw the line at stealing. Try and check out other marquee hire companies, especially local ones just to make sure no one is stealing your photos.
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In the marquee hire business commission rears its head from many places. People see you taking £1k for erecting a marquee? They want a part of it. Some are deserved, some aren’t and some fall in between where you have to judge if it’s a sound business idea or not.
There are some sites like National trust properties where part of the agreement in being on the ‘recommended suppliers list’ is paying 10% commission. Whether you increase your normal charges by 10% or pay it out of your normal prices is up to you in all of these cases.
Some caterers ask for commission for any work you pass across and offer in back for return business. Personally I’m not keen on this. Recommendations between people in the industry should be based on a genuine recommendation otherwise it could reflect badly on both parties. Would you choose to recommend someone so you can take commission over someone you knew could do a great job?
Wedding suppliers, wedding coordinators, wedding directories all promise to bring you a whole host of new marquee business in return for commission. To me this is a step too far but hey it’s up to you.
Remember after paying all this commission you have to be still making money 🙂
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I know of 2 fatalities that have happened in the marquee industry and whilst I wouldn’t expect you to be in the same circumstances it does show that you should be careful.
I should point out that neither of these happened at our company, the closest we ever came was my old mate Dougie standing on a roof rack waving round 6m long metal beams in a thunderstorm in Regents Park. We were all laughing until lightening took down a tree 500 yards away and we nearly needed a change of underwear!
Incident no. 1
This was very similar to Dougie’s metal beam waving but replace thunderstorm with overhead high voltage power cables. Not good. Now if you’re using our standard marquees the longest pole is 2m so this shouldn’t be an issue but personally I still wouldn’t put a marquee up underneath power cables. It may seem like common sense but remember to look for this when inspecting any site.
Sometimes you need more power than standard extension leads will give you. At this point you should either hire a generator in or get an electrician to connect a large mains supply across to the marquee. What you shouldn’t do is try to connect an electrical supply yourself if you’re not qualified – that’s what this guy did with fatal consequences.
Any industry will have it’s nightmare stories and marquee hire certainly isn’t high risk but use some common sense.
My last point is something I remembered the other day, and that was the number of times we used to turn up to a garden and the customer hadn’t cleaned up all the dog mess in the garden. It’s genuinely unpleasant and technically from a health & safety point of view is probably a health hazard. Yes you can borrow a shovel but the best thing is to politely mention to any dog owning customer to please ensure their garden is clear before you arrive.
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Setting up in marquee hire? Get a website up as soon as you can.
- websites take a while to appear in google, hence the need to get something online swiftly
- don’t underestimate the effect search engine optimisation (SEO) can have on your website, getting it on the first page for ‘marquee hire your local area’ will add a LOT of business
- when people come to a marquee hire website they want photos showing what they’re looking to hire. To help we can supply some sample photographs for you to use until you’ve got enough of your own
- if you don’t want to do it yourself and don’t have a friend/relative to ask then it’s either get a professional to do it or use our marquee hire template
- people want to be reassured that you’re reliable and do a good job, try to make sure your wording is written accordingly
- have your contact details on every page, you want people to get in touch -make life easy for them
Thanks for reading