Archive for the ‘marquee hire advice’ Category

Customers decorating your marquees

Tuesday, June 1st, 2010

In the marquee hire trade it’s to be expected that sometimes people will want to decorate their marquees. The results can be stunning so there’s no problem there, the problems arrive when they’re not taken away properly afterwards.

The sort of things you come across are:

  • Bits of tape. If left on your metalwork or worse -your roofs and walls they can become a problem. The stickiness doesn’t go away so picks up dirt and ages your marquee prematurely. If there’s tape on your marquee take it off asap.
  • Glitter. This gets everywhere but is actually quite easy to clean off with soapy water.
  • Staples. If people have stapled things to your linings (trust me this happens regularly) then take them out straight away. If a lining goes through the wash with a staple in then you get rust marks and they’re very very tough to get out.

We had a note in our terms and conditions about using tape and staples in the marquees. Did it make a difference? Nope. Did we charge for the work of removing said tape and staples? Nope. It’s just one of those things.

Thanks for reading.

Spencer

Marquees and trees. A love hate relationship.

Monday, May 24th, 2010

I can confirm that looking after kids is a lot harder work than putting up or selling marquees. I’ve come back to work for a rest.

What happens when the site you want to put a marquee up on has a tree in the way? Sneakily attack it with a chainsaw, erect the marquee and walk away whistling innocently? Well it really depends on the size of it what your options are. If it’s a 50 year old oak then there’s not much you can do (except the aforementioned chainsaw solution). If it’s a small tree (3m or less) then why not have it inside the marquee?

Tree inside marquee

People pay a lot of money to hire in trees and shrubs to decorate marquees, why note use what’s already in the garden? This also goes for small hedges or flower beds. They’re also ideal to put fairy lights in to.

Isn’t it a pain working round a tree? Well… yes it is. But it’s not too hard. Say you’re putting up a 6mx12m marquee and there’s a small tree 3m in from one end. The easiest way we found was to erect it as normal but leave off the last 2 bays (at the tree end) and have the roof on the frame but the excess folded back on itself out of the way. You then go up on steps and assemble the last two frames whilst it’s up in the air (there’s a knack to this that comes with practice). The advantage of this is if any branches need cutting then you can do it now and you’re only cutting back what you absolutely have to. Lastly just pull the roof over and hey presto, your 6mx12 is up complete with trees inside. If you’re putting up linings then the tree will have to be smaller (by nature of by chopping).

It is always worth having a small saw in your van just in case your measuring wasn’t quite as accurate as you thought (always remember that it’s the tree that must have grown, not your measuring that’s wrong!).

Thanks for reading

Spencer.

Out of hours marquee cover

Friday, May 14th, 2010

Out of hours marquee cover is a nice selling point to offer customers, especially weddings. The downside to that is you have to man an out of hours number.

Whilst the most important thing to emphasis to customers is that their marquee will meet their expectations everyone realises that problems can occur. Offering customers a number to contact you on out of hours is always received well.

But… that kind of means you can’t go out drinking on a Saturday night in case you have to drive to one of your jobs.

My solution? Take it in turns with someone who works for you to give yourself a break. Rotating it between 2,3 or 4 of you makes life a lot easier and manageable.

I don’t want to overplay this, getting called out happens very very rarely. At our peak we were doing say 10 weddings per weekend, over the course of a year I’d guess we were called out around 6 times. 6 times a year really isn’t that many considering the scale of the operation.

From memory I’d guess these are the common reasons for getting a call out together with percentages for each:

  • 80% Fault with the power. Generally someone else’s equipment, be it a faulty earth that keeps tripping your RCD or they’ve just overloaded your power leads so a fuse needs changing.
  • 15% Heating. The most common reason is they’ve run out of fuel. Always make sure you leave plenty of gas/diesel and specify in your original quotation that any heater includes a minimum of 12 hours fuel (that way you’re covered if they use it for 3 evenings beforehand)
  • 5% Leaking. As long as you use good quality marquees (like our DIY Marquees!!) then this will happen very very rarely. Very very few call outs were for genuine leaks, mainly it was just severe condensation from uncovered grass or plants incorporated inside the marquee.

Finally as anyone who’s tried to phone my mobile out of hours will have learnt we don’t offer any call out facility. If you need an answer urgently then email me as I try to check that regularly, otherwise weekends and evenings are for my daughters 🙂

Thanks for reading, I’m off on holiday next week so if you need anything speak to my Dad, Rich or Mary or whoever else fancies picking up the office phone..

Spencer.

Putting marquees up when the customer’s not there

Sunday, May 9th, 2010

There are times when you have to put a marquee up and the customer isn’t around for whatever reason, my advice is to be very careful and have an accurate diagram or get the customer to mark out where it’s going.

I remember I attended one wedding we did where the groom turned round halfway during the evening and told me the marquee was in the wrong position. What can you do at that point other than apologise?

It turned out he wanted a different layout but failed to pass that on to us until half way through his wedding, we just put it up as the original plan.

Sometimes people can’t be there when you put up the marquee, the ideal would be they mark out where they want the marquee but if not get a very very clear diagram. Instructions given over the phone (“near the hedge” etc) can only go wrong. I’d also be tempted to put a line in your terms and conditions saying if you have to go back and move the marquee there would be a charge just to cover yourself.

Thanks for reading

Spencer.

Party Tents or Marquees

Tuesday, May 4th, 2010

What’s the difference between party tents and marquees?

In a word, nothing. Well that was a short blog..

One of our customers met a rival recently who tried to tell him he wasn’t hiring marquees he was hiring party tents in what was obviously meant as an insult. This leads to two points of discussion:

1. When you meet a competitor there’s generally one of two reactions – either comraderie (we’re both in the same game) or one upmanship (we’re faster than you, our marquees are bigger than yours, our van’s shinier than your van..)

2. Is calling a commercial grade marquee a party tent an insult? Not really, most of the rest of the world don’t use the term ‘marquee’ they refer to all structures as party tents including ones 30m wide. The only countries that regularly use the term ‘marquee’ are the UK, Ireland, Australia and NZ to my knowledge.

You imagine that the rival in question above uses the over-engineered aluminium frame marquees for his 6m, so what’s your response?

You could try explaining the business sense of using our marquees, you could ask him as he pays over the odds for his 6m marquees does he also use a diamond-encrusted hammer to do his matting? Personally I wouldn’t do either, what’s the point in educating him? All he’s then going to do is copy you and buy our marquees -let him use the more expensive ones while you have the higher return on investment.

Thanks for reading

Spencer

How much is my marquee hire business worth?

Monday, April 26th, 2010

And why do I need to know?

Well from a start up point of view you might be looking at whether to buy an existing company or start it yourself. You may have built up a business and thinking of selling for whatever reason, or you may just be nosy at how much your business is worth.

The first lesson seems to be that it’s never worth as much as the seller thinks its worth.

The second is that turnover has very little to do with the value of a business, it’s all about the value of stock and the net profit.

Investors will always look to get their money back within 3 years (less in the current climate) so the value will rarely exceed 3 times net profit. Remember net profit is the amount left over after you (or someone qualified to do your job) has taken out a wage as well as all other costs.

As a buyer (or as a seller looking to increase the value) you’ve got to look at if you can cut costs and increase the profit while keeping the same turnover. You’ve got to look at the value of the stock and if it’s been replaced recently – if people are winding up a business or if they’ve been extracting as much money as possible for a few years then chances are the equipment is old, hasn’t been replaced and will affect future business.

The final thing to look at for a marquee hire business is bookings – are there many future bookings already in place? How much of the existing business is repeat business? – This is worth a lot as you know year on year you’re getting some returns on investment.

After all that -if you can buy a business for the value of the stock or less and it has no liabilities then you know you’re on fairly safe ground.

I’m not an expert on selling businesses but I did go through the process a few years ago and I’ve been involved in buying and selling a few businesses over the years. My best mates favourite anecdote about my Dad is of joining us on a long car journey and being handed several sets of accounts to value businesses for an hour  when we were 12!

Thanks for reading

Spencer

Strong framework, old stock and melting gables

Friday, April 16th, 2010

Strong marquee framework

We often get asked exactly how strong is the framework on our marquees? We don’t often get asked what we get up to when we’re bored, but the answer to both is shown below:

Strong marquee framework, slow day

That’s the middle section of one bay of a DIY Marquee

Old stock

We’re getting rid of some old stock where the boxes have been damaged or the roofs have been repaired, they’re listed on Curlews second hand marquees website. If you’re not already on their mailing list sign up now! It’s the place to go for second hand kit.

Melting gables

I’ve mentioned before that if you’re connecting a marquee up to a house it’s a LOT easier if you can orientate the marquee so you have the flat gable end up against the doors opening inwards. This avoids the need for guttering and there aren’t any eaves rails along the gable to obstruct the door.
I was reminded of a possible problem with this while speaking to a marquee hirer last week (apologies, I forget who -I have a terrible memory).
People often fit floodlights above back doors. People often forget they have a marquee outside when turning on said floodlights (or don’t notice it’s been switched on). This is not good.
Whilst any good quality marquee will be flame retardant it doesn’t stop the floodlight melting a scorched hole in your gable meaning an expensive repair or replacement (and a nasty smelling marquee).

Check for floodlights, put a sticker on the light switch inside the house so the customer remembers.

Thanks for reading.

Spencer.

Absent customers

Monday, April 12th, 2010

On Saturday I left my young family to come in to work, it’s not something I make a habit of doing but someone wanted to discuss setting up their own marquee hire business so you make the effort to help out.

Imagine my joy when they didn’t turn up or phone to say they weren’t coming in 🙁

Now bare with me, this isn’t just another one of my rants 😉

Chances are if you go out visiting people then at some stage you will turn up and they’ll have forgotten and/or won’t be in. It’s very frustrating but don’t lose the business by reacting badly – leaving a note through the door saying ‘I turned up but you couldn’t be bothered!’ might not win you much future business.  Phoning the customer up soon after apologising that you obviously had the time wrong and please can we make an appointment at a different time might mean you still get the job (if they have a conscience you’ll have a headstart on anyone else at least).

Thanks for reading.

Spencer

6m x 6m DIY Marquee up for viewing

Tuesday, April 6th, 2010

6m x 6m DIY Marquee
Last week we put up a 6mx6m DIY Marquee for the pub at the back of our factory, it’s going to stay up all summer so if anyone wants to view a marquee feel free to go round any time with or without us. People who have visited our factory will know we don’t work in the lap of luxury here (our desks are fitted in around the stock not the other way round), we don’t have a nice showroom. So having a marquee at the back of us is very useful. Hopefully we’ll get time to fit a marquee lining but there never seems enough hours in the day.

Incidentally it took us 55 minutes to erect but we reckon if we weren’t explaining to the people watching and ran a bit we could get it down to 45mins.

Isn’t it sad I have to protect/ruin our photos by adding our website address? If you’ve got a website with lots of photos then I’m afraid you should do too. To give you an idea in the last 4 weeks I’ve been informed of:

  • four different people stealing our photos
  • two incidents of attempting to steal our marquee planning tool
  • one incident of a competitor copying our instructions!

Copying our designs I can understand, just because we were the first people to offer this style of marquee with 500gsm PVC, linings, groundbars included etc doesn’t mean no one else can do it.

It’s always flattering having people copying you but I (understandably) draw the line at stealing. Try and check out other marquee hire companies, especially local ones just to make sure no one is stealing your photos.

(rant over)

Thanks for reading

Spencer

Commission: Greed, bribe or part of business?

Monday, March 29th, 2010

In the marquee hire business commission rears its head from many places. People see you taking £1k for erecting a marquee? They want a part of it. Some are deserved, some aren’t and some fall in between where you have to judge if it’s a sound business idea or not.

There are some sites like National trust properties where part of the agreement in being on the ‘recommended suppliers list’ is paying 10% commission.  Whether you increase your normal charges by 10% or pay it out of your normal prices is up to you in all of these cases.

Some caterers ask for commission for any work you pass across and offer in back for return business. Personally I’m not keen on this. Recommendations between people in the industry should be based on a genuine recommendation otherwise it could reflect badly on both parties. Would you choose to recommend someone so you can take commission over someone you knew could do a great job?

Wedding suppliers, wedding coordinators, wedding directories all promise to bring you a whole host of new marquee business in return for commission. To me this is a step too far but hey it’s up to you.

Remember after paying all this commission you have to be still making money 🙂

Thanks for reading

Spencer