Not advice this week, just an announcement of a change in policy for us regarding the repair of marquees.
1. We will now only repair our own marquees. If it’s not a DIY Marquee then I’m afraid we’re not going to be able to repair it. Our marquees are pretty tough to damage but it appears some others are not. Frankly we’ve had enough of making up for other manufacturers poor workmanship.
2. If you send something back you would like us to repair then it must be clean. Clean as in suitable for a marquee to be used by the fussiest mother-of-the bride around. If I pass on any more dirty panels to be repaired we’re likely to have a mutiny on our hands! Bear in mind most of these ladies have watched me grow up for the last 25+ years and you’ll realise who’s actually in charge round here 🙂
We will still offer our usual high quality service with a fast turnaround, after all we’ve been there and know what disruption a damaged panel can cause.
So if something sharp cuts one of your DIY marquee panels (the main cause of damage seemingly) then please make sure it’s clean before sending it back to us.
Thanks for your understanding.