That listing I linked to on eBay was for one of our marquees bought in March with accessories for £1,684 and used once for a wedding. It sold for £1,600. Find me something else wedding-related that holds it’s value that well after using it!
For some reason the last few weeks have gone crazy with requests from people with other makes of marquees wanting spare parts. I’m not sure what it is, whether it’s just the time of year for people to be planning their summer parties or whether there’s just been some unexpected bad weather somewhere but I’d say we’ve had an 800% increase than this time last month.
How does this affect you? Well generally parts of different marquees aren’t compatible with one another so if you have an accident with your marquee you’ve got to go back to the original supplier. But a lot of the requests we have are for other suppliers marquees who clearly state on their website that spares are readily available, which is confusing. I thought everyone was like us who send spares out immediately as the time you need a replacement is invariably when you need the marquee.
Now I’m not trying to criticise all of our competitors, I get on well with most and the reason for that is mutual respect and knowledge that we each offer a good service. But there are some out there who say one thing and do another. What I suggest is if you’re thinking of buying a marquee (whoever it’s from and whatever style it is) you phone them up anonymously saying you’ve got a 2 or 3 year old marquee already and need some spare parts for it, just see what reaction you get and keep that in mind when finding a supplier.
All of this and indeed our philosophy on spare parts comes from my own experience. Years ago I was really in the mire for one weekend and approached our usual supplier only to be hit by a brick wall. It was made very clear that they weren’t going to help me or go out of their way at all. So I approached another supplier we rarely used who bent over backwards to help even meeting us out of hours so we could get the job done. Who do you think we went back to in the future? Years of growth later and we were one of his best customers and I never forgot him helping us out that one nightmare weekend.
I’m not saying we’re the only marquee supplier who offers a good after sales service but just put a supplier to the test before buying. That way you can have more confidence if anything should go wrong in the future.
Thanks for reading