Absent customers
On Saturday I left my young family to come in to work, it’s not something I make a habit of doing but someone wanted to discuss setting up their own marquee hire business so you make the effort to help out.
Imagine my joy when they didn’t turn up or phone to say they weren’t coming in 🙁
Now bare with me, this isn’t just another one of my rants 😉
Chances are if you go out visiting people then at some stage you will turn up and they’ll have forgotten and/or won’t be in. It’s very frustrating but don’t lose the business by reacting badly – leaving a note through the door saying ‘I turned up but you couldn’t be bothered!’ might not win you much future business. Phoning the customer up soon after apologising that you obviously had the time wrong and please can we make an appointment at a different time might mean you still get the job (if they have a conscience you’ll have a headstart on anyone else at least).
Thanks for reading.
Spencer
