Once again apologies for the screwed up fonts on some earlier posts. I’ve no idea how to fix them, I copy & pasted from Word and the blog doesn’t seem to like it in some browsers. I now write on here directly (spilling mistakes and all).
So, back to marquees.
Obviously we got most of our work by being charming, witty and handsome chaps when visiting customers 😉 Unbelievably some people weren’t bowled over by a flash of our pearly whites and actually wanted some substance to our lavish promises.
I talked before (and undoubtedly will again) about site visits so won’t cover that now, just assume that you’ve left a reasonable impression. Likewise if you’re supplying quotes over the phone without viewing the site, hopefully you’ve left on good terms and they’re now expecting a quote in the post.
1st rule –dont leave your customer waiting. We’d always send our quotes out the same day or the following day. Any longer than that (problems can occur) and we’d phone to let them know.
2nd rule –always send a quote 1st class. Trust me, it’s worth the extra few pence.
Presentation is key. Send your quote out folded in 4 to fit into a small envelope and it looks cheap and not easy to lay out and read.
We sent all of our quotes our using A4 envelopes in a blue presentation folder (we actually had these printed with our logo as well but they’ve become more expensive since then). We then included:
- Two copies of the quote with terms and conditions on the back. The customer would sign one and send it back with 20% deposit.
- Stamped addressed envelope back to us (this can be a small envelope)
- Colour diagram laminated
- photocopy of the diagram for customer to draw all over
Short of including a pen for them to sign it with we tried to think of everything, it looked very impressive and professional.
If you’re just starting out I’d suggest all of this is a bit much but bear it in mind for the future as you expand. To keep it simple I’d just send out the quotes in an A4 envelope and clip a small diagram (courtesy of our shiny new marquee planner) to the top -remember to cut off our name. That way you’re getting most of the benefit without most of the expense (presentation folders & laminator).
Finally if your printer can handle A4 envelopes I always think it looks better having printed addresses (though that’s more personal opinion).
Thanks for reading