Sounds a little over the top to call it the most important thing about marquee hire? Not really.
People are putting their trust in you for their event. What are they basing this on? In the case of weddings or large events 90% it’s about you (and your reputation).Â Festivals, places where all people want is a cover over their heads it’s all about price and you may not even meet your customer until you put the marquee up. But for weddings or special occasions it’s how you come across at a site visit.
Not a confident person? Don’t worry, neither was/am I. You’ve just got to pretend to be -fake it till you make it.
Think about what the customer wants from you
-knowledgable (gained over time)
-listens to what they want
-polite (manners are free!)
After a while all these things come naturally. Then you’ve got the other extreme to worry about -arrogance.
One of our competitors was particularly arrogant when going back for repeat business (a 2nd or 3rd marquee for the same family) -this resulted in us getting loads of work!
Confidence is important but remember it’s a fine line between very confident and arrogance!