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Marquee site visits: When to call off, cancel or postpone a marquee booking

The recent weather is causing a lot of problems for marquee hire companies and events all over the country with Ireland especially hard hit. So should you as the hire company call off a booking? My opinion is no, it should be down to the customer.

If you start calling off an event then you might get hit with all sorts of legal implications/challenges from the other related costs of the function with deposits lost etc. This doesn’t stop you warning customers or offering advice along the lines of ‘if it was me..’

Assuming you have typical t’s and c’s along the lines of: Cancellation of a booking over 14 days is 20% to pay, 3-13 days 50%, less than 3 days then 100% I would write every customer a letter stating:

Like I say this would just be what I would do, I’m a firm believer in that pre-warning of any problem means if it arises it becomes a constructive chat to resolve rather than conflict.

Thanks for reading, I’m not sure that’s really the positive post I promised last week!

Please note that the factory will be closed on Friday afternoon from around 3:30pm as the Olympic torch is coming past 🙂