Marquee Hirers suggestion to reduce stress

It’s the middle of the season, you’ve had to work on Saturday due to a particularly large and tricky marquee job and now you’ve finally got to relax on a Sunday afternoon with your feet up watching TV. Suddenly your mobile goes off and one of the lads who works for you wants to know what marquees are going up on Wednesday as he’d like to knock off early. Or maybe a customer’s calling to add another table to their booking in 3 months time.

If you’re like me and it takes you a while to wind down then this is quite literally the last thing you need. Not everyone’s like this – I’ve got a mate who also sells marquees who can happily answer his phone on holiday and not let it ruin his day. Not me. And if it’s not you then the solution is very easy.

Buy another mobile phone!

Have one for your friends and family that stays on most of the time and one for work that you turn off when not at work. When contracts are as little as £10/month or even pay as you go there’s really no reason not to (other than the pain of carrying two mobiles). Keep your personal mobile number a treasured secret while your work mobile can be on your business cards and website.
If I’m working in the evening or at weekends, my work mobile’s on – as a lot of you will know I’ll talk about marquee hire all day! But when Mickey Mouse Clubhouse (my daughter’s current program of choice) is on, the work phone’s off.

Trust me, this really helps.

My only exception to this would be when you first start up. I’m fortunate enough to (part) own a 30 year old company that’s widely regarded as one of the market leaders. When you first start up you’re not so lucky (unless you’ve parted with a wedge of cash!), you need to stand out for your service and reliability -I’m afraid having your phone answered out of hours is one way of doing it.

So my advice? Buy a work mobile straight from the off – have it on as much as possible (note: wedding anniversaries and birthday parties probably come in the ‘not possible’ group) but when you start to feel under pressure or stressed -turn it off out of hours. Let yourself relax a bit 🙂

Just remember to turn it back on again afterwards.

Thanks for reading

Spencer

-I’m playing around with the comments section. I disabled them when I was getting too much spam from it (200 daily!) but hopefully it’ll be working soon.

-I’ve finally updated our gallery with some photos so pop in if you need some new ideas, there’s a few of our marquees used to replace a church in Nigeria!

Wedding Marquee

Regular readers (thanks Mum) will have noticed that I described the thinking behind planning my brothers wedding marquee a few months ago but then haven’t really mentioned it since. Anyone who tried to get in touch with me over the last couple of weeks will have realised that the wedding did indeed go ahead so why the lack of descriptions/photos?

Well the answer’s a little embarrassing.

The guy who bought our old marquee hire business wanted to supply a marquee -I think he felt guilty as we sold it to him too cheaply! I on the other hand wanted to make it a show setting to display everything you can do with DIY Marquees.

In the end common sense prevailed and we accepted his generous offer. We still used our marquees for entrances, catering areas, drinks, steel band cover as well as a mountain of carpet (this will be going on eBay shortly) which kept us busy. So here are a couple of photos of my brothers wedding marquee. I realise those of you just 6 months ago I was helping set up their business are now half way through your first season so are effectively seasoned experts but try to keep your criticism of our carpet laying and marquee erecting skills to a minimum 😉

Rusells wedding marquee from the front

This shows one of our experimental 6m x 6m entrance marquees with red carpet (the green went across to the toilet unit). We’ll probably put this 6×6 on eBay this week as I don’t think we’ll make it a standard stock item -it uses 50mm dia powder coated poles and I’m not a fan of either (50mm’s too heavy and powder coating doesn’t age well).

Rusells wedding marquee from the side

This shot shows one of our marquees with the 12m wide marquee in the background.

We used my brothers wedding to experiment a little with our marquees in preparation for some improvements next year that will continue to set us apart from our (clearly inferior!) rivals. Increasing numbers of them are copying our designs and material, some even try and ‘improve’ on our designs by making them thicker -have they never run a hire business? Do they not realise we choose to make our marquees out of 38mm frame and 500gsm because it’s very strong but can be erected by only 2 people? If you’re going thicker why not use steel girders and a tiled roof? (sorry, rant over)
Anyway, make sure you hirers come along to our stand at the Showmans Show in October and we should have some interesting stuff for you to look at.
Thanks for reading

Spencer

PS You can now register to leave comments if you want 🙂

So you want to start a marquee hire company?

Congratulations, a wise choice.But where to begin?

Research: You need to look into who you’re targeting, what competition you face and the quality of marquees you want to buy.

Target Market: Weddings, parties, country fairs or maybe all 3. Weddings require a better quality finish (interior linings, flooring etc) than country fairs who generally just need a cover out of the rain.

Your competition: Check online, check yellow pages, get your competitors brochures or any literature you can to see what they offer -don’t introduce yourself yet, you may want them to come and do a site visit for you (I’ll expand on this later).

Quality of marquees: The quality of marquees varies greatly, though mostly it comes down to the thickness and type of material used in the roof (walls are less important). You should also consider upgrades -if you want to expand into the wedding market you MUST be able to offer linings.

Finally you need to consider what your budget is likely to be. Put together all the costs, how much you can charge per hire (slightly less than your competitors I’d suggest) so that you’re aware of how many hires are required until you’re in profit.

We believe our DIY Marquees are the ideal entry level into marquee hire. They offer excellent returns on investment whilst being suitable for any event – unlined marquees for fairs & fetes or add a lining for parties and wedding marquees.

Thanks for reading

A message from your mum

Apologies for the lack of writing last Monday, I’ve been away the last week and ran out of time before we left. If anyone complains about being worn out from putting up marquees try travelling all day with an 18 month old daughter!

Which actually leads me on to my advice today. Marquee erectors are renowned for living on junk food. Local kebab shops, sandwich bars and burger joints used to know our lads by name. One sandwich shop actually named our sandwich of choice the ‘cholesterol killer’ – thick white bread with bacon, chips, melted cheese & mayo. This is all well and good if you’re a teenager but when you’re the wrong side of 30 (join the club) this sort of eating can make you suffer.

If you’re coming home at night shattered just take 5 mins and run through what you’ve eaten, maybe some healthier eating could help.

Whilst I’m writing sounding like your mother I should also recommend having some sun block in your van 🙂

I’ll be back to my usual mundane stuff next week!

Thanks for reading

Spencer

The marquee hire season

If you’re starting a marquee hire business, you need to plan and have knowledge of when’s the busiest time of year.

It seems obvious – summer. end of blog.

More specifically peak season for most hire companies is from the middle of May to the middle of September. Business will build up and fade away from those points but those are the peak dates.

There are some other things to note:

  • Students don’t finish until mid-June, so that means you’ve got several weeks until you can call on your typical source of extra labour.
  • August is the month for holidays. You’ll find your bookings will tail off a bit for the month (especially weddings) so that’s the time to let your staff have holidays (and yourself if you’re lucky)

Marquees are becoming more popular during the winter as people realise heating systems have improved. Whenever you’re planning a winter event for someone their number one priority is to make sure it’s warm – plan for plenty of heaters. As word gets round that you supply wamr marquees during winter time you’ll find business picks up in your off-peak months (you may have to offer discounts or incentives to make sure).

Summary: Busiest month -June. Quietest month -February. If you’ve got to be there erecting every marquee then learn to enjoy skiing holidays more than beach holidays 🙂

Thanks for reading

Spencer

Where to store your marquees

When we ran a marquee hire business my dream was always to have a large yard with everything loaded by forklifts. It strikes me as the most efficient way of running the business and we were probably a year or two away from accomplishing it when I had to ‘retire hurt’.

So is this what you should aim for in the long term? Well now I’m not so convinced – if you save up for a commercial property the costs don’t stop there, you have to pay council tax at 40% of the estimated rental income. To give you some idea if you’re paying £15k rent for a commercial unit you then need to find another £6k for council tax (even if you actually own the unit and don’t rent you still have to pay council tax).

So what’s the solution? Well it depends on where you are on the size scale for a marquee hire business.

If you’re just starting out or you’ve only got a handful of marquees then I’d always recommend using your garage, shed or a trailer for storage. Make sure you don’t upset your neighbours so they don’t compain about you running a business from home.

If you’ve outgrown your garage/shed then you need to find somewhere else to store your equipment. If you’re offering furniture and dance floors it won’t take long before you need to find more storage.

My advice is to approach local farms and see if you can rent one of their buildings. Rent is generally cheap, they probably won’t have planning permission for commercial use so again you want to keep a low profile but it does mean you won’t have to pay council tax. Make sure you use your own padlocks -barns will never be as secure as commercial property or even your garage.

Thanks for reading

Spencer

More marquees for sale

As a marquee hire business your busiest months are generally June, July & August with the end of May and beginning of September also very popular. As suppliers to the hire industry our busiest months are obviously just before that (depending on how organised you are with ordering!) so our peak is April, May & June. Consequently we’re very busy at the moment and the blog might suffer a little.

Our new 4m x 6m Marquee proved very popular on eBay, we’ve got to see how many we’re going to have spare but I’d imagine we’ll put another one in a few weeks time.

Our show marquee has been up for the last 6 weeks (thanks to those who came down to see it) -we’ve put that on eBay starting at 99p with no reserve:

6m x 12m DIY ex-demo marquee

We had a slight accident involving the lawn mower and the tie downs, the tie downs have been replaced but we’ve got to repair a couple of the exterior eyelets before we sell it, they’re very small and there’ll only be discrete patches (2″ square?). A little embarrassing..

The tie downs and lining roof come with it. The chandeliers are already sold to a hire company and the red carpet we’re planning on using as a walkway for my brothers wedding but if someone really wants it they can make an offer for it.
It may seem like it with the posts last week and this week but I’m not just using this blog to advertise the marquees we have for sale, it’ll be back to normal next week.

Thanks for reading

Spencer

Buy a marquee for 99p!

Well okay, it probably won’t stay at 99p but someone should pick up a bargain.

We’ve made a batch of 4mx6m Marquees for a customer and obviously when manufacturing you make more than required so we have a few spare. As an experiment we’ve put one of them on eBay starting at 99p with no reserve. Details are here:

4m x 6m DIY Marquee on eBay

It’s made using the same materials as our commercial 6m wide range, we’ve changed the angle of the roof though so it’s 3m high at the apex. There’s 2 reasons for this:

1. We were concerned that if we left it as the industry standard of 20 degrees like our 6m wide marquees then there wouldn’t be enough room for chandeliers etc and
2. It’s cheaper to make it so all 3 knuckles (eaves and apex) are the same! This is actually why some of our cheaper rivals have higher roofs than standard.

We can always make linings for it if required.
Happy bidding

When things go wrong running a marquee hire business

First off don’t worry. It’s incredibly rare to have any problem and even then they’re generally minor things.

If you’re starting up a marquee hire business you’re probably worrying about:

  • The marquees blowing away – make sure they’re always well anchored down. We never had this happen to us and I don’t know any hire business this has happened to.
  • Not being paid for the job. If you take a small deposit but then have the balance payable when the marquees up but before it’s used then you never have any bad debts (don’t allow any exceptions). It’s easy getting payment when you can still take the marquee down, if you leave it until after the event you have no leverage.

Realistically the only problem we really encountered (and to be honest it did happen a couple of times a year) is the customer complaining that the marquee roofs are dirty. If you put a marquee up under a tree when it rains all the dirt drips down off the leaves on to your marquee, this is the main cause of dirt building up. If it’s in your busiest time of year and it’s going straight back up you just don’t get time to clean it.
The solution? We’d give the customer a roof lining for free.This covered the dirty roof and the customer’s also happy because they’re getting a higher spec marquee than they’re paying for.

I was always reluctant to knock money off to solve any problem, you end up haggling and compromising so neither of you are happy and it leaves a bad taste in the mouth. Are people going to recommend you afterwards?

At the end of the day a happy customer has always got to be your goal, you need to do whatever you need (within reason) to make sure every customer is happy. You’d be amazed, some of our best recommendations came from people who’d originally complained but we’d sorted it out for them.

I’m a firm believer that you see the true side of a business (and a person) when things go wrong, make sure you react well and your reputation will only benefit from it.

Thanks for reading

Spencer

Marquee hire insurance and terms & conditions

A couple of people have mentioned about insurance recently so I thought I’d repost this:
If you receive money for marquee hire you need to be covered for public liability insurance and have some good terms and conditions to back yourself up.

Insurance

There are several insurance firms who specialise in marquee hire cover -we include their details with all of our marquee sales. They can cover you for one-off events (though they need at least 14 days notice) or provide annual cover.

One-off cover should be considered for part-time marquee hire companies but if you’re setting it up as a full time business annual cover will almost certainly be more economic.

Public liability insurance shouldn’t be confused with fire/theft/damage insurance. Public liability insurance is always included in the cost of hiring, fire/theft/damage insurance is usually an optional extra -it’s up to the customer to decide which they’d prefer:

  • Risk it, have no insurance cover.
  • Household policy cover -some household insurance policies cover marquees. When I started out most household policies would cover marquees, now hardly any do.
  • Insure it through yourselves -most marquee hire insurance companies will allow you to offer insurance at around 5% of the total hire charge which you can offer your customers.

Terms and Conditions

You may think t’s & c’s aren’t necessary, especially if you’re only hiring to friends or friends of friends -in my opinion you should ALWAYS have them, even though you’ll rarely have to use them.

Things like cancellation policy, what happens in the event of loss or damage of equipment and especially have a force majeure part – you may think nothing will stop you putting your customers marquee up but think of the fuel crisis, foot & mouth or even someone wrecking your marquee a week before your customers event.

A copy of the terms and conditions we used as a hire company are included with every marquee sale.
Thanks for reading.

Spencer