Archive for the ‘site visit’ Category

Marquee hire success

Monday, July 27th, 2009

When we ran a marquee hire company most of our business came from the fact that people trusted us. At the end of the day people are booking a marquee with you based on their experience of meeting you, speaking on the phone, looking at your website and any literature/research/recommendations available. Throughout each of these steps you need to come across well and as an outfit that’s not going to let them down.

A fundamental part of this is do what you say you’re going to do. If not then how can you be trusted to put a marquee up even though you say you will?

If you make an appointment for 10am on Tuesday make sure you’re there at 10am on Tuesday (I’d always aim to be sat round the corner 10mins before in case of traffic). If you’re going to be late for the appointment then phone with a realistic ETA.

If you say you’ll get a quote out today, get that quote sent out today!

You get the idea.

This is all fresh in my mind as we sold a marquee and some equipment to a customer this week who was only buying one because he’d been let down by his local marquee hire firm.

He phoned up asking for an appointment and was told as he’s only round the corner the marquee man would pop in on Friday evening. Didn’t happen. Customer phoned, was told definately the following Friday. Didn’t happen. You get the picture.

Once this had happened a few times the customer had understandably lost all faith in the local marquee man doing what he’d said he would and turned to us instead (which is extreme, normally they’d phone round for another marquee company)

So please remember your business is judged on the image of your business, people aren’t coming along to buy a product from you, they’re buying a service. You don’t just need to provide a good, reliable and value for money service you need to be SEEN to be providing these things.  Your website, attitude on the phone and manner when in a meeting must be that you’re there not only to help, advise and serve but that you’re capable of doing so.

Thanks for reading, I hope the marquee season’s going well for everyone :)

Spencer

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Marquee hire layouts – an example

Monday, March 16th, 2009

My brother’s getting married in June, would you believe he’s having a marquee?

So I thought it would be sensible to run through the thinking process for his layout etc, I may revisit this again in more detail in the future but it seems a good example of the sort of thing you may face when planning a wedding for someone.

My brothers wedding is going to be held in my parents garden – anyone who’s watched our instructional 6×12 video and lived to tell the tale has already seen it in the background. It’s a fair size garden and gives me several things to point out of interest to marquee hire businesses.

Brothers wedding

  • The most attractive part of the garden is just above the patio where you’re surrounded by rockeries and small trees
  • There’s more lawn past the rockeries but it’s not as attractive a setting
  • The path along the side of the house is quite narrow

So here’s my thinking and how I’d recommend anyone new should tackle most gardens.

If this was a winter marquee, I’d recommend having the marquee either on the patio attached to the house or on the lawn immediately next to the patio for ease of access in to the house. The weather’s likely to be bad so you need to think of easy access for everyone.

If this was an evening function or one where you would only be using the marquee (nothing outside) then I’d recommend having the marquee on the attractive part of the lawn with plenty of windows – maybe having some spotlights or lanterns in amongst the rockery etc.

But my brother’s getting married in June, the weather should be good and he wants everyone to have drinks outside first so my suggestion is to use the attractive lawn area for drinks and have the marquee  set back above the rockeries on the less attractive lawn area.

You should always think about what people will see when they first arrive – first impressions are everything! For this reason I don’t think it’s sensible having the guests arrive around the side of the house via a narrow path. We’re going to have a strip of red carpet coming up the lawn – maybe with small pots of flowers or some kind of decoration either side leading up to the drinks area. This makes for an impressive entrance and means everyone knows where to go:

marquee hire layout
So when you’re planning a wedding marquee keep these things in mind:

  • What are people’s first impressions going to be? Try to avoid having them arrive at the back of the marquee for example.
  • What’s the weather likely to be? You’re generally guided by the time of year but if bad weather’s likely have the marquee closer to the house or have sufficient area for people to stand under cover
  • Don’t have too large an area for drinks – you lose a lot of the atmosphere

I’m sure there’s plenty more but hopefully this helps.

Thanks for reading

Spencer

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Presenting your marquee hire quotations

Monday, November 17th, 2008

Once again apologies for the screwed up fonts on some earlier posts. I’ve no idea how to fix them, I copy & pasted from Word and the blog doesn’t seem to like it in some browsers. I now write on here directly (spilling mistakes and all).

So, back to marquees.

Obviously we got most of our work by being charming, witty and handsome chaps when visiting customers ;) Unbelievably some people weren’t bowled over by a flash of our pearly whites and actually wanted some substance to our lavish promises.

I talked before (and undoubtedly will again) about site visits so won’t cover that now, just assume that you’ve left a reasonable impression. Likewise if you’re supplying quotes over the phone without viewing the site, hopefully you’ve left on good terms and they’re now expecting a quote in the post.

1st rule -dont leave your customer waiting. We’d always send our quotes out the same day or the following day. Any longer than that (problems can occur) and we’d phone to let them know.

2nd rule -always send a quote 1st class. Trust me, it’s worth the extra few pence.

Presentation is key. Send your quote out folded in 4 to fit into a small envelope and it looks cheap and not easy to lay out and read.

We sent all of our quotes our using A4 envelopes in a blue presentation folder (we actually had these printed with our logo as well but they’ve become more expensive since then). We then included:

  • Two copies of the quote with terms and conditions on the back. The customer would sign one and send it back with 20% deposit.
  • Stamped addressed envelope back to us (this can be a small envelope)
  • Colour diagram laminated
  • photocopy of the diagram for customer to draw all over

Short of including a pen for them to sign it with we tried to think of everything, it looked very impressive and professional.

If you’re just starting out I’d suggest all of this is a bit much but bear it in mind for the future as you expand. To keep it simple I’d just send out the quotes in an A4 envelope and clip a small diagram (courtesy of our shiny new marquee planner) to the top -remember to cut off our name. That way you’re getting most of the benefit without most of the expense (presentation folders & laminator).

Finally if your printer can handle A4 envelopes I always think it looks better having printed addresses (though that’s more personal opinion).

Thanks for reading

Spencer

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Toilet hire

Monday, August 18th, 2008

It may not be something you want to get involved in, but customers will expect you to provide toilets if required.

All loos are not the same!

There are luxury trailer units.

There are ‘bog standard’ plastic cubicles.

There are units in between.

Toilets are nothing to stress over, it’s just a lot easier if you have contacts in place and ideas of prices before you speak to customers. You should also have an idea of what kind of access is required for each method.

Building up a relationship with a supplier like Sweet pea luxury toilets is very useful. You can get set prices which are usually discounted to marquee hire companies -this means you charge the customer the same price as they’d be charged anyway and you make some commission for making the booking.

Luxury trailer units aren’t that manoeuvrable so allow plenty of access space for them to be reversed in if required and allow 10ft/3m headroom. It’s also worth noting which side the doors are when positioning them (generally on the drivers side).

Middle of the range trailer units are the same as the luxury ones but without the gold plated taps, piped music & fitted carpets. Space-wise you still have to allow for a large trailer to be manoeuvred.

Plastic cubicles are generally 1m square and can be moved up to 10m away from vehicle access (the cubicles are pumped out before lifting back so it depends on how long their pipes are). You need to allow enough room for a large flatbed van or lorry to reverse in and ideally the cubicles wouldn’t be lifted very far.

All the different toilet units should be self-contained so there’s no need for water supplies or drainage. Just remember that the trailer units will need a power supply (clarify if you run this or the toilet company) and the cubicles might need a light inside (they don’t come as standard).

Summary: Get some toilet hire contacts and get an idea of prices

Thanks for reading

Spencer

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The most important thing about Marquee Hire

Monday, July 21st, 2008

Be confident.

Sounds a little over the top to call it the most important thing about marquee hire? Not really.

People are putting their trust in you for their event. What are they basing this on? In the case of weddings or large events 90% it’s about you (and your reputation).  Festivals, places where all people want is a cover over their heads it’s all about price and you may not even meet your customer until you put the marquee up. But for weddings or special occasions it’s how you come across at a site visit.

Not a confident person? Don’t worry, neither was/am I. You’ve just got to pretend to be -fake it till you make it.

Think about what the customer wants from you
-confident
-knowledgable (gained over time)
-listens to what they want
-polite (manners are free!)
After a while all these things come naturally. Then you’ve got the other extreme to worry about -arrogance.

One of our competitors was particularly arrogant when going back for repeat business (a 2nd or 3rd marquee for the same family) -this resulted in us getting loads of work!

Confidence is important but remember it’s a fine line between very confident and arrogance!

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Pointers for marquee site visit/survey

Monday, July 7th, 2008

A site visit is normally done from 12 months to 2 weeks before the marquee’s going up. With experience you’ll be able to see exactly what your marquees will look like when erected and therefore what problems you’re likely to face.

The first few times you go to site visits you won’t know what to look for so here’s some tips:

  • If you’re putting a marquee up against the house always have the flat gable end against any door, especially if it’s opening outwards. Two reasons: i. if it rains the water goes off to the side, not towards the house. ii. In most designs of marquee there’s no bar across the gable to stop doors opening etc.
  • Think about how you’re going to anchor the marquee down. If it’s on grass it’s usually straight forward –stakes/guy ropes. If it’s on a patio then you need to think about weights, longer guy lines or bolting it down.
  • Access: check the ease of access to the site
  • Is there enough room to erect the marquee (not just enough room for it to fit when erected). Do this twice!
  • If you’re using stakes into the ground check there aren’t any cables etc running under the area.
  • Make sure there aren’t any power lines overhead
  • Look at the parking outside, this may influence how many vehicles you bring.


If I remember any more pointers I’ll post them later.

Thanks for reading

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