Have you ever had a shopping delivery from Tesco’s? We have and the attitude of the drivers is always fantastic, in my experience they are the most helpful and approachable people you could possibly get. Reflecting this back on my time running a marquee hire business I realised we did zero training for our team-leaders in public relations.
Whilst we never really had any problems leaving teamleaders on site without us we were solely worried about their standard (and speed) of work while we weren’t there. What we should have done is also express clearly how they should keep the customer informed of everything that was going on for peace of mind.
If you’re going to leave people other than yourself in charge on site then as well as training them for the job I also think it’s well worth training them to relate well to the customer, they are after all the face of your company when you’re not there.
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We’ve got another marquee on eBay – this time it’s a brand new 6x12m deluxe, the only reason we’ve had to put it on there is because some of the outer packaging was torn in the store. The marquee is brand new so it could be a bargain for someone.
There’s a new video on our marquee video page, it’s a shorter one minute version of the one from last week.