Archive for February, 2013

Why the middle of a recession is a good time to start your own business

Monday, February 18th, 2013

There’s an excellent article on this written last year: why the middle of a recession is a good time to start your own business

Unfortunately the impressive business link service mentioned in the article has since been cut but otherwise the other points are still valid.

Spencer

What to do when things go wrong

Tuesday, February 12th, 2013

Nobody’s perfect, when running your business something is always going to go wrong at some point. In the marquee hire world this is generally along the lines of:

  • Not putting the marquee up at the agreed time
  • Putting the marquee up in the wrong place
  • Supplying the incorrect equipment or incorrect quantity

The first thing we would do is simply put our hands up and admit the mistake. Trying to argue when you know you’re in the wrong is never a productive solution.

The second thing we would do is do everything in our power to end up with a happy customer. That saying that bad news travels faster than good news is especially true in marquee hire, some people will pass on a good recommendation but just about everyone will complain and spread word if something goes wrong.

If it means working in to the night, if it means upgrading some of their equipment then just do it.

I tend to think you see peoples true nature when things go wrong and the same can be said of companies.

Incidentally this is when you’ve done something wrong. There are times when you’ve done everything right but a customer will still complain, at that point it’s up to you how you handle it – does the customer have a genuine complaint or are they trying to get something for nothing?

Just to prove a point we’re not perfect either, we made a mistake with an order through ebay recently: forum comment on incorrect supply of order

If there’s a problem deal with it immediately, resolve the issue and move on. Letting issues drag on won’t save financially or on stress levels.

Thanks for reading

Spencer

Can you make two 6x6m Marquees from one 6x12m DIY Marquee?

Monday, February 4th, 2013

No.

Well that was a short blog..

This is a question I’m asked often by people planning a new marquee hire business and you can see where the confusion lies so probably requires a bit more explanation.

A marquee is made up of A-frames, end A-frames (where all the joints are 3-way) and middle A-frames (where all the joints are 4-way). If you’re planning on mixing up your marquee stock rather than keep them as individual marquees then you need to think in terms of how many A-frames (and roofs) you’re going to need for each job:

So you can see why you would be short if you tried to make two 6x6m marquees from one 6x12m, or indeed trying to make one 6x12m marquee from two 6x6m’s.

In my experience a good way to start a marquee hire business is to start with one 6x6m marquee, one 6x8m marquee and a 6x12m roof. You can see from the list above that a 6x6m and 6x8m will give you enough framework to create a 6x12m. This means you’re covering three different sizes so three chances of getting a booking.

Remember – if you buy one of our PVC roofs (6x12m say) like the example above but then find you’re so busy you need a 6x6m, 6x8m and 6x12m all on the same weekend then we’ll sell you the rest of the 6x12m marquee (frame and sides) at the same price as if you’d bought them with the roof originally so you wouldn’t be out of pocket.

Thanks for reading.

Spencer