"I needed to replace a number of parts due to previous wind damage. They arrived promptly and looked ok. We had our first Grandchilds Christening booked for the Sunday and when we erected the Marquee Friday it was clear that each of the four corners was actually a ridge joint so the marquee was not safe or stable. As we are 100 miles from Dorking, I phoned Spencer in a panic as it normally takes 2-5 days for delivery.
Having explained my problem, and panic due to the shortness of time, Spencer said it was no problem he would courier the parts across for Saturday am delivery, and I was to return the wrong joints I had after the event. The parts duly arrived, problem solved and we had a great Christening party.
The way in which this was dealt with, was good old fashioned fantastic customer service and trust that I would return the incorrect parts after the event in a re-useable condition. I cannot speak more highly of all the team at DIY marquees."
"It was absolutely well worth buying to say it did its job is an understatement it was fantastic. It stood up to the English weather for over a month in some really heavy rain with no problems at all."
"Many thanks for your service and product, the marquee has been a sound investment for the company and will be used many times in the future. They look as good up as they do on your webpage which from experience isn't always the case!"
"Everyone commented on the excellent marquee and I was so happy to tell one and all what a helpful and great firm you were to deal with. I do wish your business will go from strength to strength."
"The wedding went very well (approx 160 sat down to eat) and last Saturday we had a charity dinner and dance while they were still up. We have raised about �700.00 through this event so far and everyone was very complimentary about the marquees."
"The DIY marquees are without doubt superior to our other marquees. Easier to lift, thicker walls, really well made and a lining to finish it off. We'll be switching all of our stock over to your marquees in time for next season."
"Thank you for your considerable help and guidance, when we need more marquees you'll be at the top of our list."
"I would like to take this opportunity to thank you for your prompt response to this and your customer service (after a rare error in packing)"
"The general feedback has been extremely positive with unqualified praise for the marquees. Certainly the erection process went very smoothly. We have also had immediate interest from people wishing to hire the new facility. With our recent approval for civil wedding ceremonies our marquees are going to be a huge asset to the club.
Many thanks for an exceptional service - we have already recommended DIY Marquees to a number of others.)"
"We would just like to say how pleased we are with our new marquee and to thank you for your advice and help. Last Saturday we held our 1st party and it was a fantastic hit with all our guests"
"The marquee was absolutely superb. We had a couple of bands playing inside with a stage & dance area with full PA & Lighting rigs. Most people were blown away with the appearance of it all & it rained heavily(just for a change) and it made no difference to the night. Thanks."
"All received, Thanks so much. I can see why those previous customers have written such nice comments about your service on the back of the brochure."
"As you can see from the photos, the marquee is absolutely perfect for our company teambuilding events."
"Excellent service as usual. thank you."
"Very helpful and friendly, thank you"
"I bought one of your marquees this year, and put it to good use for a number of occasions in our garden over the summer. I enclose one of the photographs. We have been very pleased with the marquee, which was versatile, and relatively easy to assemble and disassemble. We look forward to using it for many events in our garden in years to come."
"Brilliant service, thank you very much."
"Thank you, Spencer. We are very impressed by the quality and sturdiness of the Deluxe Marquee and would recommend it heartily )"
"Fantastic service, great marquee many thanks."
"Dear Spencer, The quality of the roofs you supplied are outstanding, All welded together, not sewn. Not a leak in sight. Thanks"
"Hi Spencer, I have just sent you a shared folder of pictures of our marquee which we put up a few weeks back.� We have used a number of different marquees over the past 8 years and this is by far the best, the solid frame and 2m panels make it simple to set up and very versatile.� It is also holding up excellently in gale force winds which have been battering us over the past few days.� Thanks for a great service and great product, we will definitely be coming back to you in the future. Best regards "
"Hi Spencer, Dear Mr King The marquee has been a great success. It was delivered well packaged and protected on a large pallet. There were good instructions and video to explain how to erect the marquee. It rained the first evening it was up, but it came through with flying colours. We are very pleased and it looks like a good sound investment for the future. Great service from DIY Marquees. Helpful on the phone and were willing to replace a broken/faulty carrying bag with no quibble. Excellent. "
"Hi Spencer, Dear Mr King, I have had your marquee for 4 years and it has been great "
"An excellent piece of kit that served us well, for not only the Diamond Jubilee celebrations, but also my wife's 60th birthday bash. "
"Colin, Many thanks for the prompt delivery of our marquee. All in order and we were able to use it for our Church's Jubilee Lunch on Sunday 3rd (and it kept everyone dry!). Since we've borrowed an identical one in the past some of us knew what to expect but everyone is delighted and the Rector is bouncing around like a little boy with a new toy! "
"Colin, Just to let you know we received the Marquee which is been used as a loading bay at our central delivery point, everyone is very impressed and happily dry, I am sure we will back to order again "
"Colin, I would just like to say we ordered your 12m x 6m red carpet for our marquee in which we have bought for our wedding in June, we are so pleased with it it came within days of ordering it and we will be ordering from you again as we are just starting out and going to start hiring it out after our wedding.�Many thanks again "
"Colin, I found it very easy to erect�and dismantle with ample space and light. It was admired by�the many people that attended our event,�in the future if I required another I would have no hesitation in ordering the same again and I also would highly�recommend you to my friends. With the quality of both product and service I'm sure your company will go from strength to strength. "
"Colin, Hi Spencer, Last Sunday the Community Association held our annual "Light up the Lane" event where we close the road and set up a Christmas Market along with a small stage, entertainers, BBQ etc. etc. We used your two 12 x 6 mtr marquees again and it was very successful. I have attached a few pictures so you can see DIY Marquees in action. "
"Colin, As discussed please see below photo of marquee we set up last month, the marquee was really easy to put up with the instruction manual and I will use your company again for further purchases. Also the customer service given was 100% "